The wheels have come off my Esure bike theft claim

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It says they weren’t specified in my policy documents – but ComparetheMarket says they were

Last year we bought our home contents insurance policy through the comparison firm ComparetheMarket. We spent a long time inputting all of our details and after finding the policy we were happy with, paid the money to the chosen insurer, Esure.

Recently, our garage was broken into and our bikes were stolen. We called up Esure expecting to make a claim and it informed us that they were not covered as they had not been specified on the policy. It seems between retrieving the quote and buying the policy somehow the bike (and all our valuables worth £1,000) disappeared.

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