My disabled daughter needs it but it has been nothing but trouble from new
In 2017 I bought an expensive £1,000 Britannia induction cooker from Appliance City, thinking I was buying a high-quality, safe product. From new, the oven switches would become untouchably hot. Then, just after the two-year warranty expired, the oven started tripping all the electrics in our home.
Over the next three and a half months Britannia sent nine engineers in a bid to fix the problem. Each one claimed to have found a different fault. Various elements were changed. The two engineers who came out before Christmas last year told me it had been wired wrongly. They finally got it working and attached the oven switches again.
Unfortunately, last month the control switches collapsed into the cooker when I turned it off. Unable to face the ordeal of going through Britannia again, I called out a reputable local engineer, who declared it unsafe. He has offered to repair it if I can get the parts, but getting them from Britannia is proving impossible.
I’m the sole carer of my disabled daughter. The reason I bought the cooker is that she loves cooking – and this is her main stimulation.