They refused to discuss her account because I couldn’t give passwords she can no longer remember
My mother is 81 and suffers from Alzheimer’s disease and vascular dementia. She hasn’t used her mobile phone for over a year, but Vodafone won’t let us cancel it. My sister has sent our power of attorney document four times, along with requested ID. I tried to call but it refused to discuss the account because I couldn’t provide the passwords Mum can no longer remember. It’s hard to avoid the conclusion that it is making the cancellation process as difficult as possible so it can continue to collect line rental from a woman with severe dementia.
JT, London