I have been sent a £1,015 demand when I’m not, and never have been, a customer
I am frightened that I am going to be taken to court by ScottishPower for a bill of £1,015 when I’m not, and never have been, a customer.In June 2018 I changed my supplier from E.ON to Bulb. Each month Bulb debited £53 from my account. It transpires that in July 2018 ScottishPower took over my electricity supply without my knowledge. Bulb was also unaware of this, and continued to take the monthly payments. A year later, in June 2019, a baffling email from Bulb informed me that my old supplier had stopped my electricity switch. I was told that ScottishPower had erroneously transferred my supply and was returning it to Bulb.
In February this year I happened to open a piece of junk mail addressed to “The Occupier”. It contained a huge bill from ScottishPower backdated to July 2018. Since then, I have had a stream of bills, sometimes several a day for very different amounts. Moreover, I’m on ScottishPower’s expensive standard tariff. Bulb refunded me the £795.89 that I had paid during the period when it was no longer my electricity provider, but I have got nowhere with ScottishPower. I discovered that suppliers are not allowed to charge for more than 12 months of unbilled energy. ScottishPower finally acknowledged this in July and offered to settle for £723.88 to reflect Bulb’s lower tariff.