It says I ‘failed’ security because I couldn’t answer a question about my old Post Office card
Having decided to close my credit card account with JaJa, which has taken over the Post Office’s credit card business, I contacted the firm in a bid to pay off any money I owed. But because I couldn’t tell them exactly when I took out the old Post Office card – it was more than 15 years ago – I “failed” security and my card was blocked.
All my attempts to resolve this have failed, despite various calls, four letters and several emails. I had to send a certified copy of my passport at a cost of £12. My attempts to download its app have all failed. JaJa has not replied to a single letter or email. I can honestly say that this is the worst company I have dealt with in my 76 years.